All appointments are given based on subject to availability. It is recommended to get in touch for an appointment a day prior.
To book a session, please contact us on the Serene Hour office number +91-7738173043. Either call, message or email us and a team member will allocate a session date and time.
The virtual session is confirmed only after the fee payment is complete and you share a screenshot of the payment receipt with us 6 to 12 hours prior to the time of your appointment. Only then a meeting link for the virtual session is generated.
If the fee payment is not completed on time, the appointment is subject to being cancelled/ unconfirmed by Serene Hour.
We value our clients time and believe in punctuality.
Serene Hour has a waiting policy of ten minutes at the start of your session. Being late beyond ten minutes, the session stands cancelled. The client is not eligible for a refund on the session fees.
If the client wishes to take the session. No extra session time shall be given, beyond the original session time allotted to the client.
This is to ensure that our sessions run on time and no extra wait time is given to other clients.
To reschedule the virtual session. The client must inform 6 to 12 hours prior to the time of their appointment during the Serene Hour business hours from (Monday to Friday, 10:30am – 7:30pm). Client availing a reschedule of their session is subject to availability of appointments.
Last minute rescheduling of a session (at the time or an hour prior to the time of your appointment) is not allowed.
Clients are allowed only one reschedule per session. Multiple rescheduling of sessions is not permitted, and no refund is given.
We send ample reminders to clients regarding their session. In case, If the client is not present at the time of the session and no information is given to Serene Hour 6 to 12 hours prior to the time of the appointment. The virtual session stands cancelled. The client cannot avail a reschedule on the session and no refund on fees is given.
We try our best to accommodate any changes in our client’s schedules.
To cancel a virtual session. Kindly inform us via email or a WhatsApp text, 6 to 12 hours prior to the time of your appointment during the Serene Hour business hours from (Monday to Friday, 10:30am – 7:30pm). We will issue a full refund of your fees. Within 2 working days.
In case of a reschedule by the therapist. The client will be informed in advance and either a full refund of the session is given, or the client can avail a reschedule of the session.