Book An Online Counselling
To book an online counselling session please follow these instructions:
- Select the service you require.
- Select date and time.
- Complete the Contracting and Consent Form. Read the counselling services terms and conditions.
- Pay the session fees.
Counselling Service Terms And Conditions
- Clients must attend online sessions from a private space where they can talk freely without distractions.
- Mobile phones and other electronic devices must be set to silent mode during the session.
- During the counselling session clients cannot take phone calls, send emails or text messages, and engage in other activities.
- Serene Hour reserves the right to refuse admission. Misconduct directed towards the counsellor or the office staff is liable to legal action and discontinuation of counselling services.
- Serene Hour operates from Sydney, NSW Australia.
- All sessions are scheduled at Sydney time (AEST/AEDT).
- Clients are expected to join the session at the scheduled time.
- If a client arrives more than 5 minutes late, the session is considered a no-show and will be treated as cancelled. the session fee is forfeited.
- Clients are responsible for confirming the correct time in their local time zone before scheduling the session.
- Reminder emails are courtesy. Clients are expected to remember their appointments.
Cancellation and Rescheduling of Sessions
Counselling sessions are non-refundable once scheduled, as the appointment time is reserved exclusively for the client.
Clients may request to reschedule a session with 48 hours’ notice. Rescheduling requests are accommodated once per session and is subject to the counsellor’s availability.
Requests to cancel or reschedule with less than 48 hours’ notice will be treated as a missed session, and the session fee is forfeited.
Repeated reschedules by a client will lead to discontinuation of counselling services.
If a client arrives more than 5 minutes late, the session is considered a no-show, and the session fee is forfeited.
Email and Telephone Contact
Serene Hour provides scheduled counselling services and is not equipped to provide 24/7 availability, emergency intervention, or real-time crisis response.
If you are experiencing a mental health crisis, feel at risk of harming yourself or others, or require immediate assistance, please contact local emergency or crisis support services.
Communication outside scheduled sessions (including WhatsApp messages, emails, or call-back requests) is for administrative or scheduling purposes only and cannot not be used for counselling support.
Messages are typically responded to within 24 business hours, Monday to Friday between 10:00AM – 5:00PM (AEST/AEDT). Messages sent outside these hours will be addressed on the next working day.
By availing counselling services with counsellor Sherene Chaz at Serene Hour. Clients acknowledge and agree to abide by the above counselling service terms and conditions.