Privacy Policy
At Serene Hour, your privacy is important to us.
We are committed to protecting your personal information and handling it responsibly in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
What Information We Collect
We may collect:
- name and contact details
- appointment information
- counselling and wellbeing information
- emergency contact details
- payment and billing information
- communications sent to us
Why We Collect Information
We collect information to:
- provide counselling services
- manage appointments and payments
- communicate with clients
- maintain appropriate clinical records
- comply with legal and professional obligations
Storage & Security
We take reasonable steps to protect your information using secure electronic and administrative systems.
Access to personal information is restricted to authorised persons only.
Serene Hour takes reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure.
Some third-party service providers used by Serene Hour may store data on servers located outside Australia. Reasonable steps are taken to use reputable providers with appropriate privacy and security standards.
Records Retention
Records are generally retained for a minimum of seven (7) years from the last client contact, or longer where legally required.
Confidentiality
Your information is treated confidentially except where disclosure is:
- required by law
- necessary to reduce serious risk of harm
- authorised by your written consent
Data Breaches
In the event of an eligible data breach, Serene Hour will take reasonable steps in accordance with applicable Australian privacy laws.
Access to Your Information
You may request access to your personal information by contacting us in writing.
Website Cookies
Our website may use cookies or analytics tools to improve website performance and user experience.
Analytics services such as Google Analytics may collect anonymised website usage information.
Please refer to our Cookies Policy for additional information about website cookies and tracking technologies.
Third-Party Services
Online booking, payment processing, and telehealth platforms may be operated by third-party providers. These providers may have their own privacy policies.
Contact
For privacy-related enquiries, please contact:
Email: hello@serenehour.com
Last Updated: May 2026