Terms of Use
Welcome to Serene Hour.
These Terms of Use govern your access to and use of this website. By accessing or using this website, you agree to comply with these Terms of Use.
If you do not agree with these terms, please discontinue use of the website.
1. Website Purpose
This website provides general information about counselling and wellbeing services offered by Serene Hour.
The information on this website is intended for general informational purposes only and does not constitute medical, psychological, psychiatric, or crisis advice.
Accessing this website, submitting website forms, or communicating through the website does not automatically establish a counsellor-client relationship.
A counsellor-client relationship is only established once counselling services have been formally agreed and confirmed.
2. Not a Crisis Service
Serene Hour does not provide emergency or crisis support services.
If you are in immediate danger or require urgent mental health assistance, please contact:
- Emergency Services: 000
- Lifeline Australia: 13 11 14
- NSW Mental Health Line: 1800 011 511
Additional crisis resources are available on our Crisis Support page.
3. Professional Services
Counselling services provided through Serene Hour are subject to separate informed consent, intake, privacy, and counselling agreements.
Participation in counselling is voluntary and outcomes may vary between individuals.
No guarantees are made regarding specific therapeutic outcomes.
4. Website Content Disclaimer
While reasonable efforts are made to ensure website content is accurate and current, Serene Hour makes no warranties or representations regarding:
- completeness
- accuracy
- reliability
- suitability
- availability
Website content may change without notice.
Users rely on website information at their own discretion and risk.
Serene Hour does not guarantee uninterrupted or error-free website access.
5. Intellectual Property
Unless otherwise stated, all website content including:
- text
- branding
- graphics
- logos
- downloadable materials
- website design
is the property of Serene Hour and is protected under applicable copyright and intellectual property laws.
Website content may not be copied, reproduced, distributed, modified, or used commercially without prior written permission.
6. Acceptable Website Use
You agree not to:
- misuse the website
- attempt unauthorised access to systems or data
- introduce malicious software or harmful code
- use the website for unlawful purposes
- interfere with website functionality or security
Serene Hour reserves the right to restrict or terminate website access where misuse is suspected.
7. Third-Party Links & Services
This website may contain links to third-party websites or services for convenience or informational purposes.
Serene Hour does not control or endorse third-party websites and is not responsible for their content, privacy practices, or availability.
Accessing third-party websites is at your own risk.
Online booking, payment processing, or telehealth services may be facilitated through third-party platforms subject to their own terms and privacy practices.
8. Limitation of Liability
To the extent permitted by law, Serene Hour excludes liability for any loss, damage, claim, or expense arising from:
- use of this website
- reliance on website information
- website interruptions or technical issues
- third-party links or services
Nothing in these Terms excludes rights that cannot be excluded under Australian Consumer Law.
9. Privacy
Use of this website is also governed by our Privacy Policy.
Please review our Privacy Policy to understand how personal information is collected, used, and protected.
10. Changes to These Terms
Serene Hour may update these Terms of Use from time to time.
Updated terms become effective when published on this website.
Continued use of the website constitutes acceptance of any revised terms.
11. Governing Law
These Terms of Use are governed by the laws of New South Wales, Australia.
Any disputes relating to these terms or website use will be subject to the jurisdiction of the courts of New South Wales.
12. Contact
For enquiries regarding these Terms of Use, please contact:
Email: hello@serenehour.com
Last Updated: May 2026